In today’s fast-paced, increasingly virtual business environment, seamless communication services and reliable, high-speed internet are vital for maintaining success.
At TDS, we understand that when it comes to these essential services, time is money. No matter the size or demands of your business, we offer phone, internet, and TV solutions that keep your operations running smoothly.
Service reliability and performance are crucial every day, but especially during a crisis. Mirau Capital Management, Inc., a TDS business customer in Ruidoso, New Mexico, relies on dependable phone and internet services for its day-to-day functions. However, beginning on June 17, wildfires swept through the region, forcing evacuations and causing tremendous devastation throughout the area.
Here’s what Tana Abad, Chief Operating Officer at Mirau, said about how TDS helped her stay connected during that time and what she loves most about her TDS business phone and internet systems.
Q: To which TDS services does your business subscribe?
A: We have a 27-station managedIP Hosted phone system operating on our 1 Gig Dedicated Fiber network connection.
Q: Why is network reliability important for your business?
A: As a full financial service firm, quality and timely customer service is one of our top priorities. Reliable internet and phone services are crucial for managing the daily financial activities that help our clients achieve their long-term goals.
Our headquarters is in Ruidoso, with additional offices in Albuquerque and Las Cruces, New Mexico, as well as El Paso and Grapevine, Texas. TDS phone and internet services allow us to stay connected and ensure seamless operations across all our locations.
Q: Describe your experience with TDS internet and phone services.
A: Because we are responsible for managing people’s money, we cannot experience internet downtimes. TDS 99.9% network reliability for dedicated fiber was a huge selling point for us. The upload and download speeds have been so consistent for our employees here in our main office.
Our managedIP Hosted phone system, which runs on our dedicated internet connection, allows us to communicate effectively and clearly with our other offices and clients.
Q: How did TDS managedIP help your business during the wildfires?
A: During the recent wildfires, we had to evacuate our headquarters and our employees also had to leave their homes. The Unified Communications (UC) app was essential for us during this time. With the app on our smartphones and laptops, we were able to continue using our phone services and stay connected with our clients and other offices. Even though our Ruidoso employees were scattered, business was able to go on. We could still use call features like call forwarding, call transfer, voicemail, and desktop sharing.
Q: Why would you recommend TDS to other businesses?
A: I’ve been really impressed with the personal support we’ve received from TDS. During the wildfires, our Account Executive, Tiffany Varbel, went above and beyond. She was on the phone with me at 6:00 in the morning, checking in and making sure everything was running smoothly. Tiffany kept us updated and was in constant communication with our IT department, helping wherever she could. It’s the kind of service and dedication you can only dream of during a time of need.
Check out our business internet, phone, and TV solutions at hellotds.com/business.
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