Want to upgrade your TV programming or add a movie channel? Maybe you want to add Internet service? All of that—and more—is easier to do now, thanks to added shopping functionality on HelloTDS.com!
Visit HelloTDS.com and select a service you’re interested in. You’ll notice you’ll be asked to log in to your TDS account. When you do, we can now show you all the products available to your address, including: specific pricing, offers you may be eligible for, equipment options, and upgrade choices.
With the new functionality, you can directly modify the services on your account. And with just a few clicks of your mouse, you’ll be able to:
- Upgrade Internet speed
- Add TV service
- Add premium programming (like HBO®, Showtime®, Starz®, etc.)
- Add a specialty TV tier (like Family, Sports or Latino)
- Add home phone service
“Customers are impressed with how easy it is to search for products and place their orders online” said Tina Vande Zande, manager of Digital Operations at TDS. “We are excited to give them another, easier option for ordering services.”
If you need help, or can’t find what you’re looking for at HelloTDS.com, no worries! You can still give us a call at 1-855-301-7470. Advisors will be happy to help you choose the right services to meet your needs.
I love my CatchTV but I absolutely hate the online viewing grid. I realize I live in the forgotten time zone (mountain), but why can’t the show listings be correct for those of us in the mountain time zone? Just one example: In Carlsbad, NM, the Hallmark M&M channel(734) listing has a 3-hour error. I have to calculate the time difference from the grid and record other programs to just see the one I want. This Saturday, for example, I will be recording two 2-hour movies (total 4 hours) just to see a particular movie that starts halfway through the first time slot and ends in the first half of the second time slot.
This is not the only channel listing that is incorrect and I sure wish this would be fixed. The CatchTV loses some of its value when you can’t record what you want to. I have tried calling about it but no one seems to know who to transfer me to so that they can fix the problem. Maybe you can alert someone.
Joyce, Thank you for contacting TDS. I have forwarded your e-mail to someone and I hope to have a response back to you next week. I won’t receive an answer back today due to the holiday weekend. Thank you, Cheryl
Thank you so much, Cheryl. Perhaps this will now be brought to the attention of the proper person. There may be hope after all.
Hi Joyce, Great News! This will be corrected. Thank you for letting us know. The problem was due to an East vs. West feed discrepancy for the Hallmark Movie and Mystery Channel. Our video management team thinks it should be fixed in a day or two!! Let me know if it’s not fixed by early next week. Cheryl
Cheryl, thanks a lot!! The Hallmark M&M channel is one of my favorites, so this is just terrific news. I will certainly let you know when it is fixed (or not).
I know there are several other “national” channels that are not correct as well; however, off the top of my head, the only one I can think of is Bravo. I tried to record a show off that channel one time and it didn’t work out so well. If I come across any others, I will let you know.
Joyce, Let me know what other channels are not correct and we will look into those too. Thank you, Cheryl
bravo tv channel has the same problem in Carlsbad, N.M., please correct, thanks
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Thank you. Bravo will be corrected shortly. Let me know of any other channels. Cheryl
thanks for your quick reply. I will let you know.
Bravo should be fixed now. Thanks for letting us know. Cheryl
Cheryl, thanks to you, both Hallmark M&M and Bravo are fixed! You certainly were the right person to contact. Thank you so much!! Joyce
Joyce, So glad to hear all is working now. Big thanks to my co-worker Patrick for moving this along too. Cheryl
fingers crossed, so far so good