The right modem for your TDS plan

As TDS broadband speeds increase, a new modem that’s compatible with TDS products will make a world of difference.

Looking for the right modem for your plan? Here’s an overview of a DOCSIS 2 and DOCSIS 3 modems:

DOCSIS 2 modems should only be used for speeds up to 25Mbps. If you have a DOCSIS 2 modem, changing to a DOCSIS 3 capable modem will only change your speed if you already subscribe to a higher speed than your modem can support (not recommended). For faster speeds, you may also need to increase your speed tier.

DOCSIS 3 modems can use multiple downstream and upstream channels at the same time (channel bonding) to increase the maximum possible speed. Channel bonding also helps provide more capacity to our users. Some DOCSIS 3 modems only support 4 downstream channels. Some support 8, some 16, some 24, and some 32. The number of upstream channels supported can also vary. Think of channel bonding like highway traffic. An 8×4 modem has eight lanes of traffic going into the city and four lanes of traffic going out.  When considering an internet tier package and a modem, keep in mind that if you have lots of devices (phones, tablets, streaming videos, gaming counsels) going at the same time in your home, that’s a lot of traffic and you’ll need a higher speed package and a DOCSIS 3 modem.

The minimum number of channels that TDS recommends for our Ultra 100 tier is an 8×4 channel modem (8 downstream channels and 4 upstream channels).

For our Ultra 300 package, we recommend at minimum, a 16×4 channel modem.

For our Ultra 600 tier, we recommend at minimum a 24×4 channel modem.

The advanced modem we are currently offering supports 24-downstream channels and 8 upstream channels. In addition, it also has 802.11ac Wi-Fi. As technology changes, we will offer even more advanced modems to support the products and services our customers need.

To offer you the best quality service, we recommend using a TDS-provided modem. These are tested and certified to work correctly with the TDS internet package you order.

Modems supplied by TDS are fully supported by TDS Technical Support. For more information about services contact 855-696-8368.

If you choose to supply your own modem, Technical Support is not responsible for the configuration or support of it. TDS also cannot guarantee that Internet service will function properly if you use a modem not provided by TDS. If a Repair Technician visits your home for Internet service issues that are found to be related to a non-TDS-provided modem, you may incur charges.

2 Responses to The right modem for your TDS plan

  1. Jenny October 27, 2018 at 4:26 pm #

    This is all great info but how do we know if we have the right one? I have a Docsis 3 and I have had it since I became a customer and that was when I had only 60mbps, then I bumped it to 100mbps and now I have the 600mbps and I still have the same modem and tbh I feel like it is lacking. No one has ever said anything to me about some modem that may do the job better and tbh that does not surprise me but it sure would be nice to know if I need a better one. This is why though your customers go get their own, because your employees do not do their job right and tell customers when they need something better.

    So any info you could provide me as to what one I should have would be super awesome.

    • Cheryl McCollum October 29, 2018 at 4:45 pm #

      Hi Jenny,

      From your e-mail, I wasn’t sure if you rent the modem from TDS or if this is your own modem. If you rent the modem from TDS, the representatives should have been able to see what make and model you have, and determine if it is compatible with the speed you subscribed to. You could always call in to talk to our customer service team at 844-322-8832.

      You can also search the make and model online to find the manufacturer’s specifications. For example, here is a link to the manufacturer’s information on the Arris TG2472:

      Let me know if you have any more questions. Cheryl

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