Video disruptions in St. George, Utah


St. George, we’ve heard your voices. And we’re making it better.

For the next two weeks, TDS technicians will be working to replace video equipment in St. George that has caused service disruptions and frustration for you, our loyal customers. We’ve made a substantial investment that’s allowing us to replace the current equipment with modern, heavily redundant equipment to help prevent the recurrence of these video outages.

That said, during this two-week service window, our technicians will be working within a specified maintenance window from midnight to 6 a.m. to make the necessary changes. During this service window, services may be disrupted.

We understand the frustration of disrupted service, but we assure you we are making the investments necessary to provide the stable service you deserve. So please bear with us during this two-week transition.

We apologize for any inconvenience, and we’ll let you know once this maintenance transition has been completed.

7 Responses to Video disruptions in St. George, Utah

  1. David Maggard June 11, 2016 at 4:45 pm #

    Maybe after this you could make it so the internet doesn’t go out frequently. Seems like a few nights a week the internet goes out right after midnight, sometimes for only a minute or 2, sometimes it is sporadic for a couple of hrs.

    The strange coincidence is that the problems with TV and internet have gotten far more common since TDS took over,

    • DeAnne Boegli July 19, 2016 at 4:52 pm #

      Sorry for the delay in this response. Often at midnight our service window for “Maintenance” begins. This may be the reason for your disruptions. Thankfully, much of the work is done now, but the interruptions have been something more like “road construction” since TDS took over. We are trying to improve the service for the long term and bring you faster speeds and more channels. But just like a road project there can be inconveniences. So we apologize for those disruptions. – DeAnne

  2. Bergstrom July 6, 2016 at 1:40 am #

    A known problem: service has been disrupted – one moment please This channel should be available shortly status code S0a00. My cable has been working just fine until the upgrade to digital. I did as you ask got the boxes so there would not be any disruption. So now I don’t have service for approximately six days until a tech can come out here. I’m already paying for each box to have cable. It very frustrating when you try to be proactive and do as ask and this still occurs. I read on the internet this is a know problem, go figure, you would hope this issue has a solution. By the way, I do have HBO channel, if I get that signal why not the other channels?. Would like to have this fixed sometime soon,

  3. Lee September 15, 2016 at 2:42 am #

    We have been seeing lots of problems this last week after upgrading to digital. Every night at 10 pm a number of channels become unavailable. Initially I was only aware of CBS but last night I went through quite a few channels and found the same situation. A msg comes on saying Signal Interrupted. I mentioned it to the woman at the clubhouse today of our condo complex and she said she has heard numerous complaints although what she has heard is a sudden snowy screen. She said that recently people were pretty upset because it happened at the start of a BYU game. They flocked to the clubhouse where there was a signal.

    Another thing which is happening is a broken picture. The picture breaks up in numerous little bits and there is an interruption in the sound. This afternoon it happened 7 times in 25 minutes while I was watching NGO.

    • Cheryl McCollum October 11, 2016 at 6:48 pm #

      Lee, Are you still having problems with channels becoming unavailable at night? And with broken pictures? Cheryl

  4. Peggy Hurt October 18, 2016 at 12:07 am #

    on June ninth Salmon says:
    “… our technicians will be working within a specified maintenance window from midnight to 6 a.m. to make the necessary changes. During this service window, services may be disrupted.”


    • Cheryl McCollum October 18, 2016 at 2:40 pm #

      Last night, there was a planned fiber cut for maintenance for a few hours. If you have questions about your account or our services, please call our customer service representatives at 855.696-8368.

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